Assessment & Report

Cancellation Policy

Booking, Cancellation & Waitlist Policies 1. Booking Policy * All sessions must be booked in advance and are subject to availability. * Bookings are confirmed once a date and time have been agreed and payment has been received (if applicable). * Sessions will take place via video call unless otherwise agreed. * It is the responsibility of the client to ensure they are available at the scheduled time. 2. Cancellation & Rescheduling Policy * A minimum of 24 hours’ notice is required to cancel or reschedule a session. * Cancellations made with more than 24 hours’ notice can be rescheduled at no additional cost. * Cancellations made within 24 hours of the session may be charged the full session fee. * Failure to attend a scheduled session (“no-show”) will result in the full session fee being charged. Exceptions may be made in exceptional circumstances at discretion. 3. Waitlist Policy * If no suitable session times are available, clients may request to be added to a waitlist. * When a slot becomes available, waitlisted clients will be contacted in order of request. * Clients will be given a limited time to confirm the session before it is offered to the next person on the list. * Being on the waitlist does not guarantee a session but provides priority access when availability opens up. 4. Late Arrivals * If a session starts late due to the client, the session will still end at the scheduled time. * If the delay is on our side, the full session time will be honoured or rescheduled accordingly. 5. Review of Services * As development progresses, session frequency and structure may be reviewed to best support the player’s needs.

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